Zelique´s Returns & Refunds Policy

At Zelique, we are dedicated to providing you with exceptional products that support your skin health and physical comfort. We believe in the effectiveness of our products, and we encourage you to give them a fair chance by using them for a minimum of 14 days before considering a return. If you are not satisfied with your purchase for any reason after 14 days and within our 60-day money-back guarantee, please reach out to us at hello@zelique.com.

Cancellation Policy

Any changes or cancellations to an order must be made within 24 hours of placing your order. Unfortunately, we may not be able to accommodate requests made after this timeframe, as the order will likely have entered the processing phase. If you successfully cancel your order within 24 hours, we will process your refund within 7 business days.

60-Day Money Back Guarantee

We stand by our products and encourage you to try them for at least 14 days to fully experience the benefits of Zelique. If you are still unsatisfied and wish to return the items, you can do so after the 14-day period, as long as it falls within our 60-day money-back guarantee. Please note that shipping fees (if applicable) are non-refundable.

To initiate a return, please contact our support team by filling out the form on our Contact Us page or emailing us directly at hello@zelique.com. To expedite your return, kindly provide your Order Number or the Name and E-Mail Address used to place the order.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. An item is considered damaged only if it has a defect or is physically broken. Damaged packaging, such as dented boxes, that does not affect the product's condition is not considered damage.

If your item arrives damaged, please inform us within 72 hours of delivery. To report a damaged item, email us at hello@zelique.com and include a clear photo of the damage. We will assess eligibility for a replacement at no cost to you. Please note that we do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we aim to deliver your order promptly, we cannot be held responsible for any shipping or delivery delays caused by couriers, customs, or other external factors that may arise during the shipping process. If you encounter any issues with your delivery, we recommend contacting the courier directly for assistance. Zelique is not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer’s responsibility to ensure the correct shipping address is provided at checkout. If an incorrect address is used and we are not notified within 24 hours of placing your order, you will not be eligible for a resend or a refund.

Please note that we reserve the right to modify this Return & Refund Policy at any time. It is the customer’s responsibility to review the most current version of this policy before purchasing and using our products. By purchasing and continuing to use Zelique products, customers indicate their acceptance of this Return & Refund Policy.