Shipping Information

At Zelique, we are proud to offer our customers FREE shipping on all orders!

Order Processing Times

Please allow 1-3 business days for us to process and dispatch your order after it is placed. An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your delivery address. Please note that during peak times and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

The estimated delivery time refers to the overall transit time after your order has been dispatched. This timeframe depends on various factors, with your location being the most crucial. Below are the estimated delivery times based on your country of residence:

Standard Shipping

🇺🇸 United States: 6-13 business days

Please be aware that during peak seasons and holidays, shipping carriers may experience delays beyond our control, including unexpected customs delays for international shipments. This may increase the overall delivery timeframes listed above.

Order Changes and Accurate Shipping Details

It is the customer's responsibility to ensure that shipping details are accurate and complete at checkout. Incomplete or inaccurate information may result in delayed processing or order cancellation. For orders with system-detected address issues, our customer support team will reach out via email within 3 business days to verify your shipping details. If we do not receive a response within this period, we reserve the right to cancel your order.

If you notice an error in your shipping details, please email us at hello@zelique.com within 24 hours of placing your order. We’ll do our best to accommodate any changes, but we cannot guarantee adjustments past this timeframe.

Delayed Delivery

At Zelique, we understand that timely delivery matters to you and we strive to ship all orders as quickly as possible. However, please note there may be delivery delays due to factors outside our control. Events such as severe weather or transit disruptions by courier partners can affect delivery timelines.

Additionally, unforeseen circumstances such as product availability issues, address verification delays, or payment processing problems may also impact your order. We will inform you promptly should any issues arise that may delay your order.

Please note that Zelique is not liable for delays in delivery caused by external factors, and we cannot guarantee a specific delivery date. Nonetheless, we will keep you updated on the status of your order and assist you as best as we can to resolve any issues.

Lost or Stolen Packages

We understand how frustrating it can be to deal with lost or stolen packages. Once we hand over your package to our courier partners, it is out of our control. If you believe your package is lost or has been stolen, please contact us at hello@zelique.com, and we will do our best to assist you.

We recommend that you reach out to the courier company directly to file a claim, as most have specific processes for such situations. We will also follow up with the courier on your behalf to provide any necessary information and updates.

Please note that Zelique is not responsible for lost or stolen packages during shipping, which fall outside our refund policy. However, we will do everything possible to assist you in resolving the matter. Depending on the situation, we may offer a replacement if the package is confirmed lost or not delivered.

Shipping Policy Changes

Zelique reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer's responsibility to review the most recent version of our Shipping Policy before making a purchase.

By purchasing and continuing to use Zelique products, customers indicate their acceptance of this Shipping Policy, including any modifications. We encourage our customers to review this policy periodically to stay informed about any changes that may affect their orders. If you have any questions or concerns regarding our Shipping Policy, please do not hesitate to contact us.